Returns & Exchanges

We want every Memorial Funeral Urn customer to feel that they have made the right choice of an urn for a loved one. We want you to feel satisfied when the product arrives — that the item is even better than you expected. If you want to return or exchange an item, please do not hesitate to contact the Memorial Funeral Urn team for kind and caring assistance.

Returns policy

Memorial Funeral Urns will take back for a full refund or exchange any product within 30 days of the purchase. We do not charge a restocking fee.

The only exceptions to our returns policy are:

  • We cannot take back an item that has had any cremated remains/ashes placed in it.
  • We cannot take back an item that has been personalized with an engraving.

How to return an item in two steps:

Step 1: Notify Us

Send an email to Memorial Funeral Urns at or call (888) 831-871 tell us your name, order number, and the product you are returning.

Step 2: Send the Product Back

Please re-package the product carefully to protect it for the trip back — using original wrapping and packing materials if possible. While this item may not have been chosen for your memorial needs, please respect that it may be meaningful to another family.

Please ship your returns package to:

Memorial Funeral Urn
384 State Route 104
Ontario, NY 14519

Who pays for return shipping?

Memorial Funeral Urns will pay return shipping costs if the return is a result of our error. The customer pays for return shipping when the product is not wanted for any other reason.

Replacements and refunds

When we receive the returned item, we will work with you to find out what you would like to do. According to your wishes, we will either send a replacement or issue a refund for the product. You will receive a credit in accordance with your credit card issuer’s policies.

If you have any questions about returns or exchanges, please call our caring customer service team at (888) 831-8711 or send us an email at

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