Memorial Funeral Urns will take back for a full refund or exchange any product within 30 days of the purchase. We do not charge a restocking fee.
The only exceptions to our returns policy are:
- We cannot take back an item that has had any cremated remains/ashes placed in it.
- We cannot take back an item that has been personalized with an engraving.
How to return an item in two steps:
Step 1: Notify Us
Send an email to Memorial Funeral Urns at firstname.lastname@example.org or call (888) 831-871 tell us your name, order number, and the product you are returning.
Step 2: Send the Product Back
Please re-package the product carefully to protect it for the trip back — using original wrapping and packing materials if possible. While this item may not have been chosen for your memorial needs, please respect that it may be meaningful to another family.
Please ship your returns package to:
Memorial Funeral Urn
384 State Route 104
Ontario, NY 14519
Who pays for return shipping?
Memorial Funeral Urns will pay return shipping costs if the return is a result of our error. The customer pays for return shipping when the product is not wanted for any other reason.